At Ethan Blueprint, customer satisfaction is our top priority. If you are not completely satisfied with your order, we’re here to help! Please carefully review our return and refund policy below.
1. Returns
We accept returns only if the product received is damaged, defective, or incorrect. If you receive a product that is damaged or not as ordered, you must notify us within 7 days of receiving your order to be eligible for a return.
2. Return Process
To initiate a return, please contact our customer service team at [email protected] with the following details:
- Your order number
- A description of the issue (e.g., damaged item, incorrect product)
- Photos of the damaged or incorrect product (if applicable)
Once we verify the issue, we will guide you through the return process. Please ensure the product is unused, in its original packaging, and in a condition suitable for return.
3. Non-Returnable Items
We do not accept returns or issue refunds for the following:
- Products that have been used or altered
- Products that were delivered correctly but are no longer needed
4. Shipping Costs
If your return is approved, we will cover the cost of shipping for the return of the damaged or incorrect product. For any other types of returns, you may be responsible for the return shipping costs.
5. Exchanges
We currently do not offer exchanges. If you would like to exchange an item, you must initiate a return and place a new order for the desired product.
6. Contact Us
For any questions or concerns regarding returns, refunds, or our policy, please reach out to us at [email protected]. Our customer service team is here to assist you and ensure your satisfaction.